Terms of service

These terms and conditions pertain to the use of the website www.studiosookie.com by users and their relationship with our brand.

The website www.studiosookie.com is owned and managed by Studio Sookie, Unipessoal Lda, a company with fiscal number 517296403, headquartered at Rua Tabaqueira a2, Armazém 42, 1950-256 Lisbon - hereinafter referred to as Studio Sookie, with email contact admin@studiosookie.com and phone contact (+351) 912073126-

Please read carefully, as these terms and conditions affect your rights and obligations under the law.

In case of you do not agree with these Terms, please do not access or use the website.

If you have any questions about these Terms, please contact us.

These Terms and Conditions (hereinafter "Terms") define the use of the Studio Sookie website (hereinafter "Website") by users (hereinafter "User") and their relationship with our brand (hereinafter "We," "our"). Please read all articles carefully, as they affect your rights and obligations in accordance with current legislation.

If you do not agree with these Terms, please do not access or use the Website.

By ordering any of our products or services, the User agrees to be bound by these Terms.

You should print a copy of these Terms for future reference.

If you have any questions regarding these Terms, please contact us.

1. Agreement

By using the Website, you agree to be bound by these Terms and authorize us to transmit data (including updated information) to obtain information from third parties, including but not limited to User's debit and credit card numbers or credit reports, to authenticate your identity, validate your credit card, obtain initial credit authorization, and authorize individual transactions.

2. Amendments

We reserve the right to:
- Regularly update these Terms. It is your responsibility to check for such modifications. These modifications will apply to the use of the Website after the notification of the changes, through an announcement on the Website. If the User does not wish to accept the new Terms, they should not continue to use the Website. The continued use of the Website after the date on which the modifications take effect indicates agreement to be bound by the new Terms;
- Modify or withdraw, temporarily or permanently, this Website and the material (or parts) contained therein without prior notice, and the User accepts that we cannot be held responsible for any modification or withdrawal of the Website or any content;
- Disable any user identification code or password that we have provided, whether chosen by you or assigned by Us, at any time, if in our opinion, the User has failed to comply with any provision in these Terms.

3. Registration

By using this Website, the User warrants that:
- They are legally capable of entering into binding contracts;
- The personal information provided at the time of registration is true, accurate, up-to-date, and complete in all respects;
- They are not impersonating another person or entity.

The User undertakes to notify us immediately of any changes to their personal information via email or phone.

4. Privacy Policy
All your personal information will be treated as confidential and will be processed and used in accordance with our Privacy Policy. By using the Website, you consent to these processing activities and ensure that all information provided is accurate.
When making a purchase on this Website, we will ask you to enter personal details to identify you, such as your name, email address, billing address, delivery address, information about credit cards, or other payment methods. We guarantee that this information will be stored by us in accordance with all applicable legal requirements in Portugal.

5. Protecting Your Security
To ensure that your debit, credit, or prepaid card is not being used without the User's consent, we will validate the name, address, and other personal information provided during the ordering process with appropriate third-party databases. We take the risk of online fraud seriously. There is a possibility that the User may be contacted for additional security checks, and we request their cooperation.

Fraudulent transactions will not be tolerated, and any attempt will be reported to the relevant authorities.

By accepting these Terms, the User consents to these verifications. When conducting these checks, the personal information provided by the User may be disclosed to registered credit agencies that may maintain a record of this information. This is done solely to confirm the User's identity. We do not conduct any credit checks, and the User's credit rating will not be affected. All information provided by the User will be treated with utmost security and in accordance with applicable law.

6. Compliance

This Website can only be used for legal purposes and in a legal manner. The User agrees to comply with all applicable laws, statutes, and regulations regarding the Website and its use.

The User agrees not to:
- Upload or transmit through the Website any computer viruses, Trojans, worms, logic bombs, or anything designed to interfere with or disrupt the normal operation of a computer.
- Upload or transmit through the Website any defamatory, offensive, or obscene material.
- Attempt to unauthorized access to the Website, the server on which it is hosted, or any server, computer, or database connected to the Website. The User should not attempt any denial-of-service ("DoS") attacks on our Website.

Any such violations will be reported to the relevant authorities, and we will cooperate with these authorities by disclosing the User's identity to them. In the event of a violation of this provision, the User's right to access the Website will be immediately terminated.

We will not be responsible for any loss or damage caused by a DoS attack, viruses, or other technologically harmful material that may affect your computer equipment, programs, data, or other proprietary material due to the use of the Website or the User's downloading of any material posted there or on any website linked to the Website.

7. Third-Party Links

For the convenience of our customers, the Website may include links to other web pages or material beyond our control. Please note that we are not responsible for such pages or material, nor do we review or endorse them. We will not be held liable for the privacy practices or content of these pages, nor for any damage, loss, or offense caused or allegedly caused in connection with the use of, or reliance on, any advertising, content, products, materials, or services available on such external pages or sources.

8. Orders

All orders are subject to acceptance and availability. If the ordered goods are not available, the User will be notified by email (or other means if no email address has been provided) and may choose to wait for the product to become available in the warehouse or cancel the order.

Any orders placed by the User will be treated as an offer to purchase our goods or services, and as such, we reserve the right to refuse these offers at any time. The User acknowledges that the automated confirmation of their order does not validate our acceptance of their offer to purchase products or services advertised on the Website. The conclusion of a contract between Us and the User will occur when:

(i) payment for the said order takes place, or;
(ii) we dispatch the goods or commence the services, whichever is later, at which point an email will be sent to the User confirming that the contract has been concluded ("Shipping Confirmation").

The contract will relate only to the goods or services whose dispatch has been confirmed in the Shipping Confirmation. We will take all reasonable care to keep the details of the order and payment secure, so in the absence of our negligence, we will not be considered responsible for any loss the User may suffer if a third party gains unauthorized access to any data provided by the User when accessing or ordering from the Website.

The products sold on the Website are not for resale or distribution. We reserve the right to cancel orders and suspend accounts that we believe are ordering products in violation of this provision.

It is the User's responsibility to assume the risk of the products once delivered to the specified delivery address at the time of ordering. We do not accept responsibility when an incorrect delivery address is provided, or when the User fails to pick up the products at the specified delivery address.

However, the risk of loss or damage to the products will only be the User's responsibility after delivery to the delivery address.

Studio Sookie entrusts the delivery of its orders to an external transport service for which scheduling deliveries is not possible. It is necessary to ensure that someone is present at the address provided by you to receive your item(s). If no one is available, the order will be redirected to the nearest CTT store, and you will be informed of this matter by email, directly from the CTT Express service.

Studio Sookie ships the ordered product(s) from Monday to Thursday, from 9 am to 6 pm, excluding holidays, and on the days and times used by the logistics company, to the delivery address specified by the customer.

The delivery time will vary according to the destination country. The estimated delivery time ranges from 3-5 working days for mainland Portugal and non-customized pieces. For orders to be shipped outside of Europe or customized pieces, the average estimated delivery time is 5-7 working days.

Studio Sookie will inform the customer of the unavailability of the ordered product(s) and will proceed to refund the amount paid, within a maximum period of 15 (fifteen) days from the knowledge of unavailability.

Delivery is considered completed with the signature on the delivery receipt at the agreed-upon address.

The shipping costs are the responsibility of the customer, and for each order, an automatic calculation of this value is made during the checkout process, based on the weight of the order, the destination country, etc.

In the case of shipments outside the European Union, Studio Sookie is not responsible for any delays or customs costs, which are the responsibility of the customer.

9. Exchange or Cancellation Rights

As provided by law, Studio Sookie allows the exchange of items, provided they have not been used by the customer and maintain the same presentation conditions as when they were sent.

Exchanges are not authorized for personalized items.

Requests for exchanges must be addressed to Studio Sookie, unequivocally, to the email geral@studiosookie.com, within a maximum period of 30 days after receiving the order. In the case of exchanging for an item of lesser value, the difference will be refunded through a discount voucher in the online store. The shipping costs associated with the exchange process are entirely the responsibility of the customer.

Studio Sookie reserves the right not to make cash refunds. If a refund is requested by the customer, Studio Sookie will issue a voucher with the respective value for use in future purchases in the online store. The value of the voucher will only be related to the cost of the product and not the respective shipping costs. The refund request must be unequivocally requested by sending an email to geral@studiosookie.com within 14 days after receiving the order.

Studio Sookie reserves the right to refuse the return of personalized products.

In the case of a return due to a defect, Studio Sookie takes responsibility for collecting the item at an address indicated by the customer - as long as it is located in the country of the original purchase, and the respective refund of the item's value through a method to be agreed upon with the customer. The request for a return due to a defect must be addressed within a maximum period of 14 days after receiving the order.

Any exchange or return is subject to authorization from Studio Sookie, based on an analysis of the condition of the item. After receiving the item(s) at our facilities, we carefully analyze it, and the return will only be accepted if the following requirements are met:

a) The product(s) have not been used;
b) The product(s) maintain their original characteristics and intact labels;
c) The product(s) are complete and were sent together with all the material that accompanied the original order.

Any request for exchange or return must indicate the order number and the respective evidence of the defect.

10. Prices and Payment

All prices on the website include VAT (when applicable) at the current rate and are correct at the time of entering the information into the system. However, we reserve the right to change prices at any time without notice (except for changes that affect orders for which an Order Confirmation has already been sent).

In the unlikely event that the price shown on the confirmation page is incorrect and this error is discovered before we accept the User's order, according to clause 9, we are not obliged to sell the goods at the displayed price. We always try to ensure that the prices of goods displayed on the website are accurate, but errors can occasionally occur. If we discover an error in the price of goods ordered by the User, they will be informed as soon as possible and will have the option to either confirm the order at the correct price or cancel it. If the User chooses to cancel and has already paid for the goods (but they have not yet been dispatched), they will be fully refunded.

The User confirms that the payment method is managed by them, among the options provided by Studio Sookie: Multibanco, Credit Card, Apple Pay, Google Pay, Bancontact, Shop Pay, and UnionPay.

We reserve the right to wait for payment within 48 hours for standard orders or 24 hours in the case of promotional campaigns with unique items. If the payment is not successful, you will be notified through the provided email address.

If you do not want us to attempt to process the payment again, please cancel your order before processing.

We authorize the use of promotional codes strictly under the terms and conditions in which they were issued, which may include terms related to the User's eligibility to use them and a maximum order value. The User should familiarize themselves with these terms and conditions before placing an order, as we reserve the right to reject or cancel any orders that do not comply with these Terms, even if their credit or debit card has been charged.

If there is any inconsistency between the terms and conditions under which promotional codes were issued and these Terms, the terms and conditions of the promotional codes prevail. You can obtain a copy of the terms and conditions of discount codes through our email or phone contact.

11. Intellectual Property

The content of the website is protected by copyright, trademarks, databases, and other intellectual property rights.

The User acknowledges that the material and content provided as part of the website will remain with us. You may search and display the content of the website on a screen, store content in electronic format on disk (but never on a server or any storage device connected to a network), or print a copy of the content for personal, non-commercial use, always keeping all copyright and proprietary notices intact.

You may not otherwise reproduce, modify, copy, distribute, or use for commercial purposes any of the materials or content of the website.

12. Limited Liability

Supply of Goods:

(a) In the event of a breach of these Terms due to our failure, we will only be liable to the User for losses suffered as a result of our breach (whether in contract, tort (including negligence), breach of statutory duty, or otherwise) that are a foreseeable consequence of our failure.

(b) Nothing in these Terms excludes or limits our liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation;
- any breach of the implied terms under applicable laws;
- defective products under consumer protection law;
- any deliberate breaches of these Terms that would entitle a breach of contract; or
- any other matter for which it would be illegal for us to exclude or attempt to exclude our liability to the User.

Use of the Website:

The website is provided on an "as-is" and "as-available" basis without any representation or endorsement, and we do not give any warranty, express or implied, regarding it or its use. The User acknowledges that we cannot guarantee or be responsible for the security or privacy of the website or any information provided by the User. The User must bear the risk associated with the use of the internet.

While we try to ensure that the material included on the website is correct, reliable, and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for errors or omissions or for the results obtained from using that information or any technical problems you may have when using the website. If we are informed of any discrepancies on the website, we will try to correct them as quickly as possible. In particular, we reject any liability related to:
- Incompatibility of the website with any User's equipment, programs, or telecommunications links;
- Technical problems, including errors or inaccuracies on the website; and
- Failure of the website to meet the User's requirements.

To the fullest extent permitted by applicable law, the User agrees that we will not be liable for any consequential or incidental damages (both terms include, without limitation, loss of liquidity, loss of profits, loss of business, loss of anticipated savings, waste of resources, loss of privacy, and loss of data) or any other indirect, special, or punitive damages arising from or related to the use of the website.

13. Separation

If any part of the Terms is deemed unlawful, void, or for any reason unenforceable, then that part will be deemed severable from these Terms and will not affect the validity and enforceability of any remaining part of these Terms.

14. Waiver

No waiver by Us will be construed as a waiver of any preceding or succeeding breach of the provisions.

15. Entire Agreement

These Terms constitute the entire agreement between Us and the User.

16. Law and Jurisdiction

These Terms will be governed and construed in accordance with the laws of Portugal, and any disputes will be exclusively decided by Portuguese courts.

17. Reviews

By submitting a review, the User grants Us the right to publish, translate, derive, distribute, and display such content through any media at our discretion. The User grants the right to use the name provided in connection with such content if we wish. The User agrees to waive the right to be identified as the author of such content and to object to derogatory treatment of such content.

Updated as of October 19, 2022